The problem
At an accounting practice, monthly fees can still be unpaid when the next month’s work has started. The same happens to business service providers and freelancers who invoice on credit terms.
In Intrum EPR 2026 Portugal, payment terms between businesses are 44 days agreed and 65 days in practice, and 63% of companies think delays come from poor management on the client’s side rather than lack of money. Often the invoice has simply been forgotten. Checking every invoice and writing to each client tends to slip down the list.
What the agent does
- Every day, issued invoices are matched against due dates and recorded payments.
- Before the due date, a friendly reminder is ready for your approval.
- Afterwards, reminders become firmer, for example at D+3, D+10 and D+20, as agreed with you.
- You approve each message before sending and disputed invoices come to you for a decision.
- Every Monday, you receive the total owed, the overdue amount and the 5 largest debtors.
Where the agent cannot help
It cannot solve a client’s lack of money or replace legal debt collection. It does not suit businesses paid on the spot. It never threatens clients or adds interest or penalties on its own.
What we need from you
- An up-to-date list of invoices, due dates and payments.
- The wording and tone you use to chase payments.
- The situations that should pause reminders.
- Someone to approve each message.